2025 Impact Report: Elevating Duty of Care in Group Travel

At a Glance: 2025 Impact

• Total Trips Supported: 2,452 group trips

• Global Reach: 55+ countries served

• Claim Advocacy: 360+ claims managed with human support and advocacy

• Client Satisfaction: 100% Client Happiness Score

In 2025, the landscape of international travel reinforced that preparation and responsiveness are not optional. Whether you are a director managing a large student group or a solo traveler heading out on a personal journey, high-pressure moments demand more than just coverage. They require a partner who provides clarity, calm, and human advocacy when it matters most.

2025 by the Numbers: Duty of Care in Action

This year, MissionSafe worked alongside churches, schools, and nonprofits to support travel that spanned continents, generations, and callings. Our priority was to ensure that every traveler was supported financially, emotionally, and logistically.

Here is what that support looked like in 2025:

• Coverage Management at Scale: The MissionSafe Service team managed the enrollment and education process for 2,452 group trips and counting. From securing group policies to helping families understand their coverage limits, we ensured every traveler had the right plan and the right information before, during, and after travel.

• Global Reach: Our travelers ventured to more than 55 countries, from major urban centers to remote field locations.

• Generational Impact: We protected travelers ranging from one week old to 95 years young. This wide range proves that age is no barrier to impact when safety is prioritized.

• Human-Centered Advocacy: We managed 360+ claims. Our team provided real guidance to navigate complex medical systems so travelers and their families were never left to figure it out alone.

• Trusted Partnership: We achieved a 100% client happiness score, a testament to our white-glove service model.

Beyond Coverage: The "Leave Your Mark" Grant

We believe that our role extends beyond risk management. We are deeply invested in the mission of our partners. In 2025, in partnership with IMG, we were honored to award thousands of dollars to our Leave Your Mark grant winners.

These grants invest directly in mission-driven work around the world. We celebrate the impact of this year's recipients:

• Holistic Ministry of Children of the Horn of Africa (Ethiopia)

• Savanna Matovka, Adventures in Missions (United States)

• Reginald Morusma (Haiti and the Dominican Republic)

• Amanda Kline, Adventures in Missions (United States)

• Megan Parham, Bold Believers Missions (Kenya)

• Joe Charles, Ember Bridge Project (Panama)

These outcomes reflect more than coverage. They represent a shared commitment between MissionSafe and our community to stewardship, service, and long-term impact.

Looking Ahead: New Resources for 2026

As we move into the new year, our focus remains on preparedness through education. We are excited to launch new tools designed to help leaders and individual travelers stay prepared before a crisis ever happens.

Here is some of what you can expect from MissionSafe in 2026:

• New, real-world resources sharing practical lessons and guidance for leaders
• Expanded use of the Traveler’s Toolbox and Passport Sticker, making support easy to access in real time through a simple QR code
• Increased education and preparedness content to strengthen duty of care and reduce confusion before and during travel

Year-End Office Availability

As you finalize your year-end plans, please note that our office will be closed December 31 to January 2 to allow our team to ring in the New Year with their families.

• Note for Travelers: Coverage can still be booked anytime through the self-enrollment link on our website. You can enroll yourself or your team even while our office is closed and receive immediate access to coverage information.

Partner with Us in the New Year

To our current partners and travelers: Thank you for the trust you placed in MissionSafe this year. We are honored to serve alongside you.

To those looking for a partner in 2026: If you are seeking to elevate your organization's duty of care standards, or simply need a trusted plan for your next individual trip, we invite you to start a conversation with us. Let’s ensure you are supported before, during, and after every journey.