MissionSafe Website Terms of Use and Privacy Policy

Effective Date: January 1, 2000
Last Updated: January 1, 2026

Please read these Terms carefully. By accessing, viewing, browsing, submitting information through, copying, downloading, indexing, crawling, scraping, scanning, or otherwise interacting with this website, you agree to these Terms of Use and Privacy Policy. If you do not agree, you are not authorized to access or use this website.

These Terms apply to all visitors, users, customers, prospective customers, vendors, competitors, bots, crawlers, scrapers, automated tools, artificial intelligence systems, data collection tools, and any person or entity accessing the website directly or indirectly.

For purposes of these Terms, “MissionSafe,” “MissionShield,” “MS,” “we,” “us,” and “our” refer to MissionSafe, LLC and, where applicable, its affiliated programs, service providers, vendors, and authorized representatives.

Acceptance and Access

Your access to or use of this website constitutes your agreement to these Terms. If you access or use the website on behalf of another person, church, school, ministry, nonprofit, mission organization, travel group, employer, automated system, bot, crawler, or tool, you represent that you have authority to bind that person or entity.

MissionSafe may deny, suspend, limit, block, or terminate access to the website at any time, with or without notice, including for suspected violation of these Terms.

Website Content and No Professional Advice

Website content is provided for general informational purposes only. It may describe travel medical insurance, international travel resources, mission trip support, risk-management materials, enrollment support, benefits, administrative services, carrier relationships, vendor relationships, claims-related resources, or other offerings.

Website content is not legal, tax, financial, medical, travel-security, insurance-coverage, emergency-response, fiduciary, or professional advice. It is not a quote, binder, policy, certificate of coverage, guarantee of benefits, promise of eligibility, promise of claim payment, or guarantee that any carrier, vendor, provider, product, benefit, network, rate, or service will be available.

You are responsible for verifying information before relying on it. MissionSafe may change, remove, revise, suspend, discontinue, or update website content at any time without notice.

No Carrier, Medical Provider, Claims Administrator, or Fiduciary Relationship

MissionSafe provides access to insurance-related information, travel medical resources, enrollment support, risk-management education, and related services. MissionSafe is not an insurance carrier, reinsurer, third-party administrator, medical provider, travel-security provider, emergency-response provider, claims payer, plan sponsor, plan administrator, legal advisor, tax advisor, accountant, actuary, or fiduciary unless expressly stated in a separate written agreement signed by MissionSafe.

MissionSafe may provide access to, information about, administrative support for, or referrals to independent carriers, vendors, administrators, service providers, technology platforms, benefit providers, travel-assistance providers, medical networks, or other third parties. MissionSafe does not control those third parties and is not responsible for their acts, omissions, underwriting decisions, coverage decisions, billing decisions, claims decisions, eligibility decisions, provider-network decisions, travel-assistance decisions, clinical decisions, emergency-response decisions, or service determinations.

Use of this website does not create an insurer-insured, provider-patient, fiduciary, attorney-client, confidential, professional advisory, employer-employee, or plan-administrator relationship with MissionSafe.

Separate Agreements

These Terms govern website access and use only. They do not replace or modify any separate written agreement, application, enrollment form, broker-of-record appointment, service agreement, consulting agreement, carrier agreement, vendor agreement, plan document, policy, certificate, client agreement, privacy agreement, business associate agreement, or other contract signed or approved by MissionSafe. If a separate written agreement applies, that agreement controls as to the covered service or relationship.

Intellectual Property

All website content, including text, images, graphics, logos, icons, design, layout, software, data, downloads, documents, videos, forms, service descriptions, training materials, case studies, and other materials, is owned by or licensed to MissionSafe and protected by copyright, trademark, trade dress, unfair competition, and other laws.

You may view the website for personal, informational, non-commercial purposes only. You may not copy, reproduce, republish, upload, post, transmit, modify, distribute, sell, license, scrape, harvest, mirror, frame, display, create derivative works from, or otherwise exploit website content without MissionSafe’s prior written consent.

MissionSafe, MissionShield, MissionSafe.com, MissionShield.com, Mission IQ, related logos, and related names are trademarks, service marks, trade names, or proprietary identifiers of MissionSafe, World Insurance Association, Inc., their affiliates, or their respective owners. Third-party carrier, vendor, partner, or service-provider names and logos are the property of their respective owners. Use of third-party names or logos does not imply endorsement, sponsorship, affiliation, or ownership by MissionSafe unless expressly stated.

Prohibited Uses

You may not access or use this website for any unlawful, abusive, commercial, competitive, automated, misleading, or unauthorized purpose.

Prohibited activities include:

  1. Scraping, crawling, harvesting, copying, indexing, scanning, downloading, extracting, or collecting website content by automated means.

  2. Using bots, crawlers, spiders, scrapers, automated browsers, AI agents, machine learning tools, data mining tools, monitoring tools, or similar technology to access, collect, analyze, or copy website content.

  3. Using website content to train, fine-tune, develop, test, validate, benchmark, prompt, ground, supplement, operate, or improve any artificial intelligence system, machine learning system, large language model, generative AI system, search tool, retrieval system, database, or automated content-analysis platform.

  4. Accessing the website to create, solicit, manufacture, identify, support, or assert copyright, trademark, privacy, publicity-rights, accessibility, consumer-protection, unfair-competition, or similar claims or demands based on automated, bulk, artificial intelligence, or non-human review.

  5. Copying, mirroring, framing, republishing, redistributing, displaying, reselling, licensing, or making website content available on another website, platform, database, network, AI system, or repository.

  6. Circumventing, ignoring, bypassing, or misrepresenting compliance with any robots.txt instruction, metadata instruction, rate limit, access control, header, security measure, technical restriction, or other restriction posted or implemented by MissionSafe.

  7. Conducting vulnerability scanning, penetration testing, load testing, credential stuffing, password spraying, probing, reverse engineering, or security testing without MissionSafe’s prior written authorization.

  8. Introducing malware, spyware, ransomware, malicious code, tracking tools, or other harmful technology.

  9. Interfering with the operation, security, performance, availability, or integrity of the website.

  10. Misrepresenting your identity, affiliation, purpose, user agent, location, authority, permission, or reason for accessing the website.


Any prohibited access is outside the scope of permission granted by MissionSafe and may constitute unauthorized access, breach of contract, trespass to chattels, copyright infringement, unfair competition, or other unlawful conduct.

Automated Access, AI, Crawlers, and Search Engines

MissionSafe permits ordinary access by individual human users for personal, informational review.

MissionSafe permits limited indexing by Google Search solely for ordinary public search-result display, provided such access complies with MissionSafe’s robots.txt file, metadata instructions, rate limits, technical restrictions, and other posted instructions.

This limited Google Search permission does not authorize scraping, bulk copying, AI training, AI summarization, dataset creation, republication, resale, competitive use, automated claim generation, automated legal review, or use in artificial intelligence products or services.

No other bot, crawler, scraper, AI system, automated tool, machine learning tool, or non-human user is authorized to access, copy, index, download, analyze, train on, or use website content unless MissionSafe gives prior written permission.

Any person or entity that accesses the website through, or with the assistance of, an automated tool, crawler, scraper, bot, artificial intelligence system, data mining tool, monitoring tool, or agent is responsible for that access and agrees that any claim, demand, notice, lawsuit, or action arising from information obtained through such access is subject to these Terms, including the prohibited-use, pre-suit notice, exclusive venue, individual-claim, and damages-limitation provisions.

Privacy Policy

MissionSafe respects the privacy of information provided through this website. We may collect information you voluntarily provide, including name, date of birth, email address, phone number, mailing address, state of residence, employer, church, school, ministry, organization name, role, trip information, destination information, quote-request information, enrollment information, application information, pre-qualification information, and other information submitted through forms, email, registration tools, enrollment tools, or secure website features.

We may also collect technical and usage information, including IP address, browser type, device information, pages visited, referring pages, timestamps, user-agent data, cookies, analytics data, server logs, security logs, and similar information.

MissionSafe may collect or receive health-related information, including personal health information or protected health information, when necessary for quoting, pre-qualification, enrollment, underwriting, claims, service administration, carrier submission, travel medical support, emergency assistance, or related insurance and benefits activities. Such information may be shared with carriers, service providers, vendors, business partners, medical service providers, claims-related parties, travel-assistance providers, or other authorized parties as reasonably necessary to perform requested services, support insurance or benefits transactions, comply with legal requirements, or administer applicable programs.

MissionSafe does not rent or sell personal information or PHI of online visitors to unaffiliated third parties for their own marketing use.

MissionSafe uses information to:

  1. Provide information and services requested by you.

  2. Verify prospects, clients, insureds, certificate owners, authorized contacts, travelers, trip leaders, or website users.

  3. Support quoting, pre-qualification, enrollment, account access, service requests, claims-related support, and customer service.

  4. Provide information about products, services, travel medical resources, or risk-management resources that may be of interest.

  5. Support website operation, security, analytics, fraud prevention, and statistical research.

  6. Develop and improve services, resources, training, and support materials.

  7. Comply with law, investigate misuse, respond to legal requests, preserve evidence, and protect MissionSafe.


MissionSafe may disclose information to authorized service providers, insurance carriers, reinsurers, insurance intermediaries, medical service providers, travel-assistance providers, claims-related parties, advisors, vendors, auditors, legal or compliance advisors, business partners, law enforcement, government authorities, or successors in connection with a merger, acquisition, sale, or business transfer, as reasonably necessary for legitimate business, insurance, legal, compliance, security, or service purposes.

MissionSafe has implemented reasonable physical, technical, and administrative safeguards designed to protect personal information from loss, misuse, alteration, destruction, or unauthorized access. However, no internet transmission or electronic storage method is completely secure, and MissionSafe cannot guarantee absolute security.

Do not submit Social Security numbers, financial account information, payment card information, medical information, PHI, sensitive personal information, or confidential third-party information through the website unless MissionSafe has expressly provided a secure and authorized method.

MissionSafe will never ask you to confirm personal, account, or sensitive information through an unsolicited email. You should not respond to emails requesting such information unless you have verified the request directly with MissionSafe.

Cookies, Logs, and Evidence

MissionSafe may use cookies, analytics tools, server logs, security tools, tracking technologies, user-agent data, IP information, device information, timestamp records, archived Terms, and technical records to operate the website, improve performance, respond to inquiries, detect misuse, preserve evidence, enforce these Terms, protect MissionSafe, and comply with law.

By using the website, you acknowledge that website activity may be logged or monitored for security, operational, compliance, and enforcement purposes.

Children

This website is not intended for children under 13. MissionSafe does not knowingly solicit information from or market to children under 13. Parents and guardians are responsible for supervising their minor children’s use of the website.

Third-Party Services and Links

This website may reference or link to third-party websites, carriers, vendors, providers, administrators, networks, service organizations, travel-assistance providers, resources, or content. MissionSafe does not control and is not responsible for third-party websites, content, products, services, availability, privacy practices, security practices, representations, acts, omissions, or decisions.

A link or reference does not mean MissionSafe endorses, sponsors, controls, guarantees, or is affiliated with that third party. You access third-party websites and services at your own risk.

Accessibility and Intellectual Property Complaints

MissionSafe seeks to make the website reasonably accessible. If you experience difficulty accessing website content, contact MissionSafe at the Contact information below and identify the webpage, URL, issue encountered, assistive technology used, browser used, and requested assistance.

If you believe website content infringes your copyright, trademark, or other intellectual property rights, provide written notice to MissionSafe at the Contact information below. Your notice must include your contact information, identification of the right allegedly infringed, the exact URL or location of the material, the basis for your ownership or authority, and why you believe the use is unauthorized.

Automated, bulk, AI-generated, or crawler-generated copyright, trademark, accessibility, privacy, or similar complaints are prohibited unless MissionSafe has provided prior written authorization for that automated review.

No Warranties

The website and all content are provided “as is” and “as available.” To the fullest extent permitted by law, MissionSafe disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, currentness, availability, uninterrupted operation, security, and error-free performance.

MissionSafe does not warrant that the website will be available, secure, uninterrupted, error-free, virus-free, or compatible with your systems.

Indemnification

You agree to indemnify, defend, and hold harmless MissionSafe, LLC, World Insurance Association, Inc., their affiliates, owners, officers, employees, contractors, vendors, service providers, content providers, agents, successors, and assigns from all claims, damages, losses, liabilities, costs, expenses, demands, penalties, and fees, including reasonable attorneys’ fees, arising out of or relating to your access to or use of the website, violation of these Terms, misuse of website content, automated access, scraping, crawling, copying, publication, redistribution, or violation of any rights of MissionSafe or any third party.

Liability, Notices, Claims, Venue, and Enforcement

To the fullest extent permitted by law, MissionSafe shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, statutory, enhanced, or similar damages arising out of or relating to the website, website content, access to or use of the website, inability to use the website, automated access, scraping, crawling, indexing, copying, publication, reliance on website content, or interaction with third-party services.

To the fullest extent permitted by law, MissionSafe’s total liability for any claim arising out of or relating to the website or these Terms shall not exceed the lesser of: (1) the amount you paid directly to MissionSafe to access the website, if any; or (2) Five Hundred Dollars ($500). This limitation applies regardless of legal theory, including contract, tort, negligence, strict liability, statute, equity, intellectual property, consumer protection, privacy, accessibility, insurance, benefits, travel, emergency assistance, unfair competition, or any other theory.

Before filing any claim, demand, charge, lawsuit, complaint, administrative proceeding, or other action relating to the website, website content, access to the website, use of the website, privacy, accessibility, or these Terms, you must provide written notice to MissionSafe at the Contact information below. The notice must identify the specific conduct, webpage, URL, content, alleged harm, legal basis, requested relief, and amount claimed. MissionSafe shall have thirty (30) days to investigate and, where appropriate, cure, respond, or attempt to resolve the issue. This requirement does not limit MissionSafe’s right to seek immediate injunctive, equitable, protective, or emergency relief.

These Terms and any dispute, claim, controversy, or cause of action arising out of or relating to the website, website content, website access, website use, attempted website use, automated access, scraping, crawling, indexing, copying, publication, alleged misuse of website content, privacy, accessibility, or online communications shall be governed by Georgia law, without regard to conflict-of-law principles.

By accessing, viewing, using, crawling, scraping, indexing, copying, downloading, scanning, submitting information through, or otherwise interacting with the website, you agree that any claim you bring against MissionSafe must be brought exclusively in the appropriate state or federal court located in Fulton County, Georgia. You waive any objection to personal jurisdiction, venue, inconvenience of forum, or lack of connection to Fulton County, Georgia.

Claims must be brought individually. You may not bring or participate in any class action, collective action, mass action, private attorney general action, consolidated action, or representative proceeding against MissionSafe arising out of or relating to the website, privacy, accessibility, online communications, or these Terms.

MissionSafe may bring an action in any court of competent jurisdiction to seek injunctive relief, equitable relief, enforcement of intellectual property rights, protection against unauthorized scraping, crawling, automated access, copying, publication, misuse of website content, security violations, or any other relief necessary to prevent or stop unauthorized activity.

MissionSafe may update these Terms at any time by posting revised Terms on the website. Revised Terms are effective when posted unless a later effective date is stated. Continued access to or use of the website after revised Terms are posted constitutes acceptance.

If any provision of these Terms is found unlawful, void, or unenforceable, that provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall remain in effect. MissionSafe’s failure to enforce any provision is not a waiver.

Entire Agreement

These Terms constitute the entire agreement between you and MissionSafe regarding website access, use, privacy, accessibility, online communications, and related website matters.

These Terms do not modify any separate written agreement signed by MissionSafe, including any application, enrollment form, broker-of-record appointment, client agreement, service agreement, consulting agreement, carrier agreement, vendor agreement, privacy agreement, business associate agreement, plan document, policy, certificate, or other contract.

Contact

Questions, notices, accessibility requests, copyright or intellectual property complaints, privacy questions, and other communications regarding these Terms may be directed to:

MissionSafe, LLC
Attn: Legal Department / Web Inquiries
11175 Cicero Drive, Suite 500
Alpharetta, Georgia 30022