Travelers' Toolbox

 Tools, Resources, & Guides for Travelers
Select an option below:
  • All Resources
  • Emergency
  • Contacts
  • Claims
  • After the Trip
File a Claim

File a Claim

Setting up a an online account with your carrier and submitting your claims directly to them is the easiest and most efficient way to submit claims.

See the "Claims" tab for more information.

All claims must be filed within 90 Days of Initial Incident and Treatment.

 

Cover Your Next Trip

Cover your Next Trip

Already planning your next trip? From missions to vacations to business travel and more, we have the coverage you need.
Contact the MissionSafe team for more information. 
 

Continuation of Care

Continuation of Care

Some policies include a continuation of care benefit. This benefit extends your coverage for an illness or injury treated abroad for a set period after your return.

You must initiate treatment outside the U.S., file a claim with the travel insurance carrier, and that claim must be approved and covered.

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Contact MissionSafe

Need Extra Assistance?

For insurance questions and claims assistance.

1-800-682-3461, ext. 5

Contact MissionSafe

4

Contact MissionSafe

 Need Extra Assistance?

For insurance questions and claims assistance.

1-800-682-3461, ext. 5

Contact MissionSafe

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Contact Insurance Carrier

IMG is the Insurance Carrier

For questions about claims or benefits.

+1-317-655-4500
**PRESS 2**

IMG Incident Checklist

IMG Incident Checklist

 

Helpful information about how to utilize your insurance in the event of a medical incident, review the Checklist for your program below.

Incident Checklist

Speak to a Nurse

24/7 IMG Emergency Line

24 hour assistance for on-call nurse, emergency evacuation & pre-certification.

+1-317-655-4500
**PRESS 4**

24/7 IMG Akeso Care

Speak to a Nurse

24/7 IMG Emergency Line

24 hour assistance for on-call nurse, emergency evacuation & pre-certification.

+1-317-655-4500
**PRESS 4**

24/7 IMG Akeso Care

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Contact Insurance Carrier

IMG is the Insurance Carrier

For questions about claims or benefits.

insurance@imglobal.com

+1-317-655-4500

Call IMG

4

Contact MissionSafe

 Need Extra Assistance?

For insurance questions and claims assistance.

1-800-682-3461, ext. 5

Contact MissionSafe

Incident Checklist

IMG Incident Checklist

 
 
Helpful information about how to utilize your insurance in the event of a medical incident, review the checklist for your program below.

Locate a Doctor

Find a Doctor

 

Need help finding care?

Use the "Find a Doctor Tool" 

Find a Doctor

 

Pre-Certify

IMG Pre-Certification

To pre-certify for hospitalization or major tests and to begin the Guarantee of Payment (GOP) process, contact IMG within 48 hours:

+1 317-655-4500 
**PRESS 4**
 

Log in to IMG

MyIMG Account

Create or log in to your MyIMG account by clicking the appropriate button below. 
For assistance creating your account, please use this MyIMG Guide
 

ID Cards

Access IMG ID Cards & Plan Documents

sports rider 2 (1)

Adventure Sports Rider

See what's covered
and what is not:
Adventure Sports Rider
*Only available for travelers
through age 64.
*Not available on all plans.

Extend Coverage

Change or Extend Coverage

 
If you need to depart earlier or if your return trip home is delayed for any reason, contact us with specific date changes. 

 

File a Claim

File a Claim

Setting up a an online account with your carrier and submitting your claims directly to them is the easiest and most efficient way to submit claims.

See the "Claims" tab for more information.

All claims must be filed within 90 Days of Initial Incident and Treatment.

Continuation of Care

Continuation of Care

Some policies include a continuation of care benefit. This benefit extends your coverage for an illness or injury treated abroad for a set period after your return.

You must initiate treatment outside the U.S., file a claim with the travel insurance carrier, and that claim must be approved and covered.

Travel Alerts

State Department Travel Advisories

 

Read the travel advisories and alerts
for the countries you will be visiting.

Travel Advisories

 

 

 

Travel Checklist

State Department Traveler Preparedness Checklist

 
 
Are you fully prepared
for your trip? 
 
Review the government's
checklist for travelers. 

Traveler Checklist

Sign up for STEP

State Department Smart Traveler Enrollment Program (STEP)

 

STEP is a free service to enroll your trip abroad so the Department of State can accurately and quickly contact you in case of emergency. Get real time updates about health, weather, safety, and security in the country.

Sign up for STEP

For 24-hour emergency assistance,
call the number on the back of your ID card.

For IMG:
+1-317-655-4500
**PRESS 4**
 
The emergency line can help you find a treatment facility, speak with an on-call nurse,
assist with pre-certification and guarantee of payment, and coordinate emergency medical evacuation.
 
 

In an emergency situation:

  1. Seek Medical Care Immediately
  2. If possible, have your passport and Insurance ID Card with you.
  3. Collect contact information for hospital and doctor to give to IMG 
  4. Call IMG to pre-certify and begin the guarantee of payment process.
    This must be done within 48 hours of hospital admission or emergency surgery.
  5. Gather documentation
  6. Pay provider
  7. File a claim. This must be done within 90 days.
 

Emergency Best Practices & Resources
Find a Doctor

Find A Doctor

 

Need help finding care?

Use the "Find a Doctor Tool" 

Find a Doctor

 

Incident Checklist

IMG Incident Checklist

 

Helpful information about how to utilize your insurance in the event of a medical incident, review the checklist for your program below.

Incident Checklist

 

ID Cards

Access IMG ID Cards & Plan Documents

You will need your certificate or group
number and date of birth.
Access ID & Documents
Need extra help? Click below and someone from MissionSafe will email you your plan documents in 1-2 business days.

Pre-Certify

IMG Pre-Certification

To pre-certify for hospitalization or major tests and to begin the Guarantee of Payment (GOP) process, contact IMG within 48 hours:

+1 317-655-4500 
**PRESS 4**

Call to Pre-Certify

Online Pre-certification

Pre-certification Info

 

med history

Gather Treatment Information

In order to successfully file a claim, be sure that you gather all documentation from your treatment, including (but not limited to) lab work, test results, x-rays and scans, doctor's notes, itemized invoices and bills with diagnostic codes, and proof of payment. 

Log in to IMG

MyIMG Account

Create or log in to your MyIMG account by clicking the appropriate button below. 
For assistance creating your account, please use this MyIMG Guide
 

4

Need Help? Contact MissionSafe

 Need Extra Assistance?

For insurance questions and claims assistance.

1-800-682-3461, ext. 5

Claim Information

We are happy to assist you with any questions you may have regarding claims. Our team is dedicated to educating you on the claim process and advocating for you through our strong relationships with the carriers. 

Your insurance carrier will make all decisions on approved, re-processed, or denied
claims for reimbursement.

We have found that setting up an online account with your insurance carrier and submitting your claims directly to them is the easiest and most efficient way to submit a claim.

You have 90 days from the time of incident to file a claim with your insurance carrier.

If you would like to manually fill out a claim form or need assistance on setting up an online account with your insurance carrier, please use the Claim Consultation button below.

Contact MissionSafe for a Claim Consultation

For more information about the claims process and access to our FAQs, please visit our Claims page. 
group travel resources

Travel Tips

 
 
Make sure you are prepared for your trip!
We have pulled from our years of experience
and compiled a resource that you may find helpful.

 

 

Ready for your Next Adventure?

Book Travel Medical and Trip Cancellation Coverage for your upcoming trips!

             Enroll yourself below                     Contact us for a quote below       

Travel Coverage & Trip Cancellation
IQ Gold & Trip Cancellation