File a Claim
Setting up a an online account with your carrier and submitting your claims directly to them is the easiest and most efficient way to submit claims.
See the "Claims" tab for more information.
All claims must be filed within 90 Days of Initial Incident and Treatment.
Cover your Next Trip
Already planning your next trip? From missions to vacations to business travel and more, we have the coverage you need.
Contact the MissionSafe team for more information.
Continuation of Care
Check your Policy Wording to see if your plan includes a "Benefit Period." This may extend your coverage for an illness or injury treated abroad for a set period after your return. To qualify, you must receive treatment outside the U.S., file a claim with the travel insurance carrier, and that claim must be approved and covered.
Contact MissionSafe
Need Extra Assistance?
For international insurance questions and claims assistance.
1-800-682-3461, ext. 5
Contact MissionSafe
Insurance Broker
For international insurance questions and claims assistance.
1-800-682-3461, ext. 5
Contact IMG
IMG is the Administrator/Insurance Carrier
For questions about claims or benefits.
+1-317-655-4500 **PRESS 2**
Incident Checklist
Helpful information about how to utilize your insurance in the event of a medical incident, review the Checklist for your program below.
24/7 IMG Emergency Line
24 hour assistance for on-call nurse, emergency evacuation & pre-certification.
+1-317-655-4500 *PRESS 4*
24/7 IMG Emergency Line
24 hour assistance for on-call nurse, emergency evacuation & pre-certification
+1-317-655-4500 *PRESS 4*
Contact Insurance Carrier
IMG is the Administrator/Insurance Carrier
For questions about claims or benefits.
+1-317-655-4500
Contact MissionSafe
For international insurance questions and claims assistance, use our Contact MissionSafe form below.
1-800-682-3461, ext. 5
Incident Response Checklist
Helpful information about how to utilize your insurance in the event of a medical incident, review the Checklist for your program below.
Find a Doctor
Locate hospitals, clinics or doctors.
Pre-Certification
To Pre-Certify for hospitalization or major tests and to begin Guarantee of Payment process, contact IMG within 48 hours:
Access ID Cards & Plan Documents
Need extra help? Click below and someone from MissionSafe will email you your plan documents in 1-2 business days.
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Adventure Sports Rider
See what's covered and what is not:
* Not available on all plans.
MyIMG Account
Create or log in to your MyIMG Account by clicking the appropriate button below.
Extend Coverage
If you decide to travel longer, we can help keep you covered! Contact us with the specific dates of coverage needed. You can also buy a new policy online while traveling if your policy has expired.
IMG How-To Guides
Helpful guides for using your insurance:
File a Claim
Setting up a MyIMG account and submitting your claims directly to them is the easiest and most efficient way to submit claims.
Download these helpful files:
All claims must be filed within 90 Days of Initial Incident and Treatment.
Continuation of Care
Check your Policy Wording to see if your plan includes a "Benefit Period." This may extend your coverage for an illness or injury treated abroad for a set period after your return. To qualify, you must receive treatment outside the U.S. and provide medical records and a treatment receipt.
Travel Advisories
Read the Travel Advisory and Alerts for the countries you will be visiting.
Traveler Preparedness Checklist
Are you fully prepared for your trip?
Review the government's checklist for travelers.
Sign up for STEP
STEP is a free service to enroll your trip abroad so the Department of State can accurately and quickly contact you in case of emergency. Get real time updates about health, weather, safety, and security in the country.
Travel FAQ's
Make sure you are prepared for your trip! We have pulled from our years of experience and compiled a resource that you may find helpful.
For 24-hour emergency assistance, call IMG's emergency line:
Call:
+1-317-655-4500
*press 4
24/7 IMG Emergency Line
Call: +1 317-655-4500 *PRESS 4*
Seek Care Immediately
Need help finding care?
Use the "Find a Doctor Tool"
or call Akeso Care at
1 317-655-4500 (press 4)
Find a Doctor
Locate hospitals, clinics, or providers near you.
Or call:
1 317-655-4500 (press 4)
Incident Response Checklist
Helpful information about how to utilize your insurance in the event of a medical incident, review the Checklist for your program below.
Access ID Cards & Plan Documents
You will need the Insured's Certificate or Group Number and Date of Birth.
Need extra help? Click below and someone from MissionSafe will email you your plan documents in 1-2 business days.
Pre-Certification
To Pre-Certif for hospitalization or major tests and to begin Guarantee of Payment process, contact IMG within 48 hours from time of treatment:
1-317-655-4500 **PRESS 4**
Or access the online form here:
Gather Treatment Information
In order to successfully file a claim, be sure that you gather all documentation from your treatment, including (but not limited to) lab work, test results, x-rays and scans, doctor's notes, itemized invoices and bills with diagnostic codes, and proof of payment.
MyIMG Account
Create or log in to your MyIMG Account by clicking the appropriate button below.
File a Claim within 90 days
Setting up a an online account with your carrier and submitting your claims directly to them is the easiest and most efficient way to submit claims.
See the "Claims" tab for more information.
Need Help? Contact MissionSafe
For international insurance questions and claims assistance, use our Contact MissionSafe form below.
1-800-682-3461, ext. 5
